If you have a valid tracking number – economy delivery, you can track the progress of your delivery via the the following website:  https://www.bgpost.bg/IPSWebTracking/IPSWeb_submit.htmw

If you have a DHL tracking number, the same can be done here: https://www.dhl.com/bg-en/home/tracking.html

If you have not received a confirmation email with a tracking number included, it is likely that your order has not been accepted. Please check your method of payment to confirm that a payment has been made.

If you placed your order after 3pm, or out of office hours, (Monday – Friday, 8am – 5pm) your order will not be processed until the next 5 working day. 

Unfortunately we do not price match. We aim to provide you with great value across our range.

If you are unhappy with the taste of your product, unfortunately this is not within our control. However, we value our customers greatly, so please contact us if you are displeased, and we will try our best to rectify the issue.

If the condition of the product is effected, for example, a powdered product has lumps, please check whether this is typical for this product, as some supplements have various ingredients which alter the texture.

In the case that a product is truly unsatisfactory, we can perform a swap, or provide a refund once we receive your return.

Please check our delivery tab: https://megaremedy.com/delivery to see our shipping and delivery zones.

You can contact our customer service team via email, at office@megaremedy.com

Finally, you can reach us through social media. Instagram @MegaRemedy, Facebook @MegaRemedy and Twitter @MegaRemedy.

Customer service support is available during office hours. Our office hours are Monday – Friday, 8am – 8pm.

We are an online-based seller, and we do not have a Brick and Mortar store. Please visit www.megaremedy.com

If you have mistakenly received an incorrect product or flavor, please get in touch with us via: office@megaremedy.com to notify us of the mistake. Before getting in touch, please check your order, to confirm that a product selection mistake has not been made, as this is a regular occurrence.

If you are unhappy with the taste of your product, unfortunately this is not within our control. However, we value our customers greatly, so please contact us if you are displeased, and we will try our best to rectify the issue.

If the condition of the product is effected, for example, a powdered product has lumps, please check whether this is typical for this product, as some supplements have various ingredients which alter the texture.

If the packaging of your product is damaged, please be sure that you did not order an item from our discounted ‘damaged product’ range.

In the case that a product is truly unsatisfactory, we can perform a swap, or provide a refund once we receive your return.

As soon as you are aware of a mistake in your delivery address, please let us know. The sooner we are aware of an issue of this nature, the faster we can get your order on track.

If your order has already been processed, unfortunately we cannot guarantee that we will be able to amend the details.

If your order is already out for delivery to the incorrect address, we will need to wait for the order to return, before we can resend it to the correct address.

Yes we do. This service will incurr additional international charges. Please refer to our Delivery and Returns policy for more information for charges to countries worldwide.

At MegaRemedy we endeavor to keep your personal details completely private and secure. We do not work with any other third party or give out your details to any other companies. We do however file your e-mail for future e-mail campaigns and Athlete newsletters (these can be opted out of at any time).

It is 100% safe to shop with www.megaremedy.com. Once you have picked your products and entered your details you are passed on to PayPal secure server page to enter payment details. These details are immediately encrypted and processed. We do not manually process card details through a terminal or store card details on a server. We believe our system to be of the very latest method to date.

We understand how difficult it can be picking from the hundreds of items on offer, especially if you’re new to working out. To help out our customers we offer free supplement advice via email and phone – if you’re not sure what’s right for your goals (adding muscle, reducing bodyfat, improving athletic performance or something else), please call or email us and we’ll be more than happy to help you with your diet and supplement regime. We’re not going to try to sell you the most expensive thing we have, but offer good, honest advice based on the years of experience we have training and using supplementation. We want a customer for life, not just a single sale.